Having technical difficulties registering for the GRE?

GRE® Test-Taker Portal Experiencing Technical Difficulties

Posted: September 13, 2016

The GRE® test-taker portal is experiencing technical difficulties due to transitioning to a new system. We are continuing to work to resolve issues and we regret the inconvenience that this is causing our customers.


If you are experiencing problems with registration or rescheduling, contact Prometric® Services:

  • Testing in the United States, Guam, U.S. Virgin Islands, Puerto Rico or Canada
  • 1-443-751-4820 or 1-800-473-2255 (8 a.m. to 8 p.m. ET, Monday through Friday)



If you are experiencing any other difficulties, contact GRE Services via email at gre-info@ets.org or by phone at 1-609-771-7670 or 1-866-473-4373 (toll free for test takers in the United States, U.S. Territories and Canada). Representatives will be available from 8 a.m. to 7:45 p.m. ET, Monday through Friday. Note that GRE Services is also extending its hours on Saturday, September 17, 2016, from 7:30 a.m. to 2:30 p.m. ET.